Shipping, Pickup & Turnaround Policy
Effective date: September 28, 2026
This policy explains how Alamo Label Co. handles production timing, shipping, and any pickup arrangements for custom label orders.
When Turnaround Begins
Unless otherwise stated in writing, production turnaround begins after we have received all information required for the job, the customer has approved the final artwork proof, and required payment has cleared. Time spent waiting for artwork, customer responses, revisions, proof approval, or payment is not included in production turnaround.
Turnaround Estimates
Turnaround times provided in quotes or communications are estimates unless expressly identified in writing as guaranteed. Complex finishing, special materials, large quantities, equipment issues, supply availability, holidays, weather, carrier interruptions, and other circumstances may affect completion dates. We will communicate material delays when reasonably possible.
Rush Orders
Rush service is subject to capacity and material availability and may involve additional charges. A requested deadline is not accepted until Alamo Label Co. confirms it.
Shipping
Alamo Label Co. ships to the 48 contiguous United States and Washington, D.C. only. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations.
Free standard shipping is available on eligible orders with a merchandise subtotal of $100 or more, before shipping and taxes, to addresses within our shipping area. Orders below $100 are charged the available shipping rate shown at checkout. Free shipping does not apply to expedited services; available expedited shipping is charged separately. Free local delivery remains available for eligible San Antonio addresses as shown at checkout.
Available shipping methods and charges may vary by order. Once a shipment is transferred to a carrier, transit times are generally controlled by that carrier. Carrier delivery dates are estimates unless the carrier expressly provides a guaranteed service. Customers are responsible for providing a complete and accurate shipping address.
Shipping Damage or Missing Packages
Inspect deliveries promptly. If a shipment arrives damaged, retain the products, shipping carton, and packaging and contact us promptly with photographs and the order number. For missing or delayed packages, we may assist with carrier inquiries, but carrier investigation timelines are outside our control.
Local San Antonio Service and Pickup
Alamo Label Co. is a San Antonio-based business operating without a public retail storefront. Pickup or local handoff is available only when specifically arranged and confirmed in advance. Do not travel to the Austin correspondence address for order pickup.
Correspondence Address
5900 Balcones Drive, Austin, TX 78731 is a correspondence-only address associated with the business. It is not a retail location, production facility, or customer pickup location.
Contact
For questions about timing, shipping, or an arranged local handoff, email info@alamolabel.com.