Refund, Cancellation & Returns Policy

Effective date: September 28, 2026

Alamo Label Co. produces custom printed labels to customer specifications. Because custom products are manufactured specifically for each order, they are handled differently from ordinary retail merchandise.

Before Proof Approval

If you need to change or cancel a project before final proof approval, contact us as soon as possible. If design, prepress, special-order material, shipping, or other project-specific costs have already been incurred, those costs may be nonrefundable or deducted from any refund.

After Final Proof Approval

Once you approve a final artwork proof, you authorize Alamo Label Co. to proceed with the approved artwork. Orders that have entered production generally cannot be canceled, returned, or refunded because of customer preference, a change of mind, or an error that was visible in and approved on the final proof.

Customer-Approved Artwork Errors

Customers are responsible for reviewing spelling, numbers, dimensions, layout, orientation, colors, and other visible proof details. If the finished labels accurately reflect the approved proof, customer-approved artwork errors generally do not qualify for a free reprint or refund.

Production Errors or Defects

If you believe your order was manufactured materially differently from the approved proof or agreed specifications, notify us within 7 calendar days of delivery or receipt. Include your order number, a description of the issue, and clear photographs. Keep the affected labels and packaging until the claim is resolved. We may request additional information, samples, or return of the affected goods.

If we confirm an error attributable to Alamo Label Co., we may, as appropriate, reprint the affected quantity, provide store credit, or issue a refund for the affected portion of the order. The appropriate remedy depends on the circumstances.

Color Variations

Screen displays and printed materials reproduce color differently. Reasonable variations caused by displays, substrates, inks, coatings, lighting, and normal manufacturing tolerances are not necessarily defects. Exact color matching is not guaranteed unless a specific matching requirement is agreed to in writing before production.

Shipping Damage

Report visibly damaged shipments promptly and retain the shipping carton, packaging, and products. Photographs may be required to support a carrier or damage claim.

Refund Method

Approved refunds are generally returned to the original payment method when practicable. Processing times depend on the payment provider and financial institution. Store or referral credits are governed by their applicable terms.

Contact

For cancellation, reprint, return, or refund questions, email info@alamolabel.com and include your order number.