Artwork & Proof Approval Policy

Effective date: September 28, 2026

Alamo Label Co. uses a proof-approval process to help ensure that custom labels are produced from artwork the customer has reviewed and authorized.

Customer Artwork

You are responsible for submitting artwork and content you are authorized to reproduce. Artwork should meet the specifications requested for the project. Additional design or prepress work may affect price and turnaround.

What to Review

Before approving a proof, carefully review all visible details, including spelling, grammar, names, phone numbers, websites, barcodes or QR codes where applicable, dimensions, quantity/specifications, orientation, layout, cut lines, colors, and placement of design elements.

Approval Is Final for the Displayed Artwork

Clicking Approve Proof confirms that you have reviewed the displayed artwork, consider it final, and authorize Alamo Label Co. to use that artwork for production. Do not approve a proof if you need a correction. Use Request Changes instead.

Changes After Approval

Once a proof has been approved, production preparation may begin immediately. Requested changes after approval may not be possible. If they are possible, they may require additional design or setup charges, a new quote, a new proof approval, and a revised turnaround date.

Color

Screen colors are not a guarantee of exact printed color. Displays use emitted light while printed products use inks on physical materials. Material, coating, lighting, printer calibration, and normal production tolerances can affect appearance. Specific color-matching requirements must be discussed and agreed to before production.

Customer-Approved Errors

If the final printed labels accurately reflect the approved proof, errors or choices that were visible in the approved artwork generally remain the customer’s responsibility and do not automatically qualify for a free reprint or refund.

Alamo Label Co. Production Error

If the finished product materially differs from the approved proof or agreed production specifications because of an Alamo Label Co. production error, contact us promptly under our Refund, Cancellation & Returns Policy so we can evaluate the issue.

Contact

Questions about a proof should be raised before approval by using Request Changes in your customer account or by emailing info@alamolabel.com.