Privacy Policy
Effective date: September 28, 2026
Alamo Label Co. respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit alamolabel.com, create an account, request a quote, upload artwork, approve a proof, place an order, make a payment, participate in our referral rewards program, or otherwise communicate with us.
Information We Collect
We may collect your name, email address, telephone number, billing and shipping information, account information, quote and order details, artwork and files you upload, proof approvals and revision requests, communications with us, referral and rewards activity, and technical information such as IP address, browser/device information, cookies, and website usage information.
How We Use Information
We use information to provide quotes; prepare, revise, and manage artwork proofs; manufacture and fulfill custom-label orders; process payments; provide customer support; maintain customer accounts; administer Alamo Rewards & Referral Credit; prevent fraud and misuse; improve our website and services; communicate about orders and services; maintain business records; and comply with legal, tax, accounting, and regulatory obligations.
Payments
Payments may be processed by third-party payment providers such as Stripe and supported wallet providers. Payment providers receive information necessary to process transactions. Alamo Label Co. does not intend to store full payment-card numbers on its own website servers.
Service Providers and Sharing
We may share information with vendors and service providers that help us operate our business, including website hosting, e-commerce, payment processing, email delivery, shipping, analytics, fraud prevention, professional advisers, and other providers needed to fulfill your order. We may also disclose information when required by law, to protect our rights or customers, or in connection with a business transfer. We do not sell customer artwork.
Artwork and Uploaded Files
Artwork and files you submit are used to evaluate, quote, prepare, proof, manufacture, and fulfill your requested label products and to maintain records associated with your order. Please do not upload confidential information that is unnecessary for your order.
Cookies and Website Technologies
Our website and service providers may use cookies and similar technologies for essential website functions, account sessions, checkout, security, analytics, preferences, and payment functionality. Browser settings may allow you to control certain cookies, although disabling essential cookies may prevent parts of the website from working properly.
Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, customer service, accounting, tax, fraud prevention, dispute resolution, and legal compliance. Retention periods may vary by record type.
Your Choices and Requests
You may contact us to ask about, correct, or request deletion of personal information we maintain about you, subject to legal and operational exceptions. Applicable law may provide additional privacy rights. We may need to verify your identity before completing certain requests.
Security
We use reasonable administrative, technical, and organizational measures intended to protect information. No internet transmission or storage system can be guaranteed to be completely secure.
Children
Our services are intended for businesses and adults and are not directed to children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
Contact Us
For privacy questions or requests, contact info@alamolabel.com. Alamo Label Co. is a San Antonio-based business. Correspondence may be sent to 5900 Balcones Drive, Austin, TX 78731. This address is for correspondence only and is not a retail or customer pickup location.